Minutes - Board - 2024-01-09COSTA MESA SANITARY DISTRICT
MINUTES OF BOARD OF DIRECTORS STUDY SESSION
JANUARY 9, 2024
Members present
Art Perry, Bob Ooten, Brett Eckles, Mike Scheafer
Members absent
Arlene Schafer
Staff present
Scott Carroll (General Manager), Gina Terraneo (Management Analyst II), Dyana
Bojarski (Administrative Services Manager), Mark Esquer (District Engineer),
Angela Colunga (Administrative Assistant I), David Griffin (Code Enforcement
Officer), Kaitlin Tran (Finance Manager), Joel Ortiz (Interim Wastewater
Supervisor), Abel Carlos (Wastewater Maintenance Worker I)
Others present
Rhoda Pflum
Meeting called to order at 8:00 A.M.
A. OPENING ITEMS
Procedural: 1. Roll Call - (If absences occur, consider whether to deem those
absences excused based on facts presented for the absence — such determination
shall be the permission required by law.)
President Scheafer called the meeting to order at 8:00 A.M.
Management Analyst II, Gina Terraneo, noted that President Scheafer,
Secretary Perry, Vice Secretary Ooten, and Director Eckles were present,
while Vice President Schafer was not present.
B. PUBLIC COMMENTS
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MINUTES OF THE BOARD OF DIRECTORS STUDY SESSION
HELD JANUARY 9, 2024
Discussion followed regarding Christmas Tree collection.
General Manager, Scott Carroll, stated that District staff will present a final
report on Christmas Tree collection.
Mr. Griffin stated that there were no cases of graffiti for December.
There was no further discussion, and the report was received.
Action, Receive and File: 3. Past Communitywide Surveys
Recommendation: That the Board of Directors receive and file this report.
Mr. Carroll presented report details. He shared that the District has
conducted 5 communitywide surveys since 2012. He noted that each survey
contained different questions based on varying topics and different sample
sizes. He discussed the data points included in the staff report.
Director Eckles highlighted that each survey shows an improvement in
customer service. He inquired about the Sewer Inspection Rebate Program
(SIRP).
Discussion followed regarding SIRP participation and program details.
Rhoda Pflum entered the meeting via Zoom at 8:14 a.m.
President Scheafer discussed the Large Item Collection Program and noted
that satisfaction with the program has slightly decreased.
Mr. Carroll stated that, since satisfaction levels are stillwithin the 90th
percentile, District staff is not concerned.
Vice Secretary Ooten noted that satisfaction may have decreased due to
CR&R's customer service issues.
Secretary Perry shared his recent customer service experience with CR&R.
There was no further discussion, and the report was received.
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MINUTES OF THE BOARD OF DIRECTORS STUDY SESSION
HELD JANUARY 9, 2024
D. CLOSING ITEMS
Procedural: 1. Oral Communications and Director Comments
President Scheafer wished Vice President Schafer a healthy recovery.
Vice Secretary Ooten provided an update on his campaign for the Board of
the Orange County Water District (OCWD).
There were no additional comments.
Procedural: 2. Adjournment
President Scheafer adjourned the meeting at 8:44 A.M.
Art Perry
Secretary
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Mike Scheafe
President