09 - CR&R ANNUAL PERFORMANCE EVALUATIONCosta Mesa Sanitary District (CMSD) Performance Evaluation for CR&R, Incorporated September 18, 2012 Prepared by Javier Ochiqui, Management Analyst
CONTRACTOR'S PERFORMANCE EVALUATION (Para 40) Agreement Between the Costa Mesa Sanitary District of Orange County, California, hereinafter called “DISTRICT”, and CR&R, Incorporated.
A California corporation hereinafter called “CONTRACTOR” for Trash Collection, Hauling, Special Service, Support of DISTRICT programs and recycling services. Agreement Type: Ten-Year
First Term Cost Reimbursement Contract Reverting to a Six-Year “Evergreen” Contract Upon The Expiration of the Fourth Year of the Basic Six-Year Term. Award Date: July 20, 2006 Example
Contract Value Per Contract Appendix A: FY2009-10 FY2010-11 FY2011-12 Trash Hauler $2,361,580 $2,364,253 $2,366,360 Recycling Disposal $2,108,307 $2,134,678 $2,080,487 Service Description:
CONTRACTOR furnishes all labor, material and equipment necessary for the collection of all solid waste as hereinafter defined from single family dwellings and multi-family dwellings
using curbside service within the boundaries of the DISTRICT except certain residences in the geographical limits of the City of Newport Beach, as said boundaries now exist or may hereinafter
exist and the disposal of such solid. CONTRACTOR provides containers for all single-family and small multi-family residents utilizing curbside collection inside the DISTRICT . CONTRACTOR
provides transfer station services for the acceptance of Solid Waste from DISTRICT for the purpose of recovery and reclamation of recyclable materials and the transfer of un-recyclable
residue to Orange County landfill sites or otherwise as the DISTRICT may direct. Name of Contractor Address of Contractor CR&R, Incorporated_________________ 11292 Western Avenue______________
__________________________________ Stanton, CA 90680_________________ __________________________________ 714-826-9049______________________ __________________________________ ________________________
__________ __________________________________ __________________________________ Evaluation Term: _ Interim____Final for the period: July 1, 2011 – June 30, 2012
PART I -EVALUATION OF CONTRACTOR'S PERFORMANCE The contractor should be evaluated using the following ratings: E = Excellent: Contractor exceeded the requirements. Explain how. S = Satisfactory:
Contractor met the requirements. If the contractor had difficulty meeting the requirements, explain why. U = Unsatisfactory: Contractor did not meet all of the requirements. Explain
all noncompliances or unsatisfactory performance, and whether and how the contractor was at fault, where applicable. N/A = Not Applicable. Does not apply to the contract. EXPECTATION
= DISTRICT’S expected corrective action or recommendation or notice for continued Excellent performance.
1. Cost/Price Control (Para 2, 11 and Exhibit “A”). Rating: E____ S_ U____ N/A____. Consider: Did the contractor complete the contract within the contract amount or did the contractor
experience cost growth? Were unnecessary cost/price change proposals submitted? Rating: E____ S __ U____ N/A____ Trash Revenue Accounting (Paras 28, 34) Rating: E____ S__U____ N/A____
CMSD Has Most Favorable Rate (Para 31) Comments: 2. Schedule Control (Para 7, 8, 9, 10). Rating: E____ S_ U____ N/A____. Consider: Did the contractor meet the original performance schedule
for route collections? Did the reported number of missed collections exceed three per month? Comments: 3. Contract Administration (Para 11C). Rating: E____ S_ U____ N/A____. Consider:
Did the contractor respond to Government correspondence in a timely manner? Were contract modifications promptly executed? Were weight tickets submitted on time to validate invoicing?
Did contractor submit the occupancy report within the first three days of the month (Para 4, 17)? Were invoices submitted correctly? Were contract discrepancies/problems reported promptly?
Were Rate Stabilization reports submitted quarterly for additional containers (Para 11C)? Rating: E____ S__ U____ N/A____. Corporate Structure Changes Communicated (Articles, Bylaws,
stock register/ownership, Statements) (Para 5) Rating: E____S__U___N/A____. Timely Weight Ticket Submittals (Para 16) Rating: E____S__U____N/A____. Justification of Contractor Rates
(Para 18) Rating: E____S__U____N/A____. $500 District Service Calls Paid (Para 22) Rating: E____S_U____N/A____. Green Card Edit Submissions (Para 25) Rating: E____S__U____N/A____. All
Contracts provided to CMSD (Para 27) Rating: E____S_ U____N/A____. Annual Facility Tours Provided (Para 32A) Rating: E____S_ U____N/A____. Annual Seminar Conducted (Para 32B) Rating:
E____S_ U____N/A____. Biennial Brochure Mailout (Para 32C) Rating: E____S_ U____N/A____. Est. $10,000 Public Edu. Fund (Para 32D) Rating: E____S_ U____N/A____. Provided $500 Recycling
Cash Donation (Para 32E) Rating: E____S____U____N/A__. Triennial HHW Pick-Up (Para 32F) Rating: E____S____U____N/A____. Annual $10,000.00 Cash or Services (Para 32F) Rating: E____S____U____N/A____.
Annual Safety EXPO Displays -$200.00 Prizes (Para 32B)
Rating: E____S__ U____N/A____. Full Expenditure by end of FY (Para 32I) Rating: E____S_ _U____N/A____. Annual Audited Financial Statements Provided with Audit Trails and All Recycled
Materials Revenue (Para 34) Rating: E____S_U____N/A____. $5,000 Anti-Scavenging Provided (Para 36) Rating: E____S__ U____N/A____. Master Manifest Availability (Para 37) Rating: E____S__
U____N/A____. Master Manifest Delivered Upon Request (Para 37) Rating: E____S____U____N/A____. Tonnage Documentation by Truck Identification Number, Route and Date Electronically on
the First Day of Each Month (Para 37) Rating: E____S__U____N/A____. 50 Year Record Maintenance (Para 37) Rating: E____S_ U____N/A____. Master Manifest Completeness (Para 37) Rating:
E____S_ U____N/A____. Annual Performance Review Participation (Para 40) Rating: E____S____U____N/A____. DISTRICT Indemnification/Defense/Hold Harmless (Para 42) Rating: E____S__U____N/A____.
$50,000 Performance Bond Maintained (Para 44) Rating: E____S__U____N/A____. $5,000,000 Public Liability Policy (Para 45) Rating: E____S__U____N/A____. Worker’s Compensation Insurance
Maintained (Para 46) Rating: E____S__U____N/A____. Federal, State and Local Law Compliance (Para 47) Rating: E____S__U____N/A____. Appropriate Licenses and Permits Maintained (Para 48)
Rating: E____S__U____N/A____. Lack of Employment Discrimination (Para 49) Rating: E____S__U____N/A____. Drug Awareness Program Established and Maintained (Para 50) Rating: E____S__U____N/A____.
40% or Greater Stock Assignment (Para 51) Comments: 4. Responsiveness to Government. Rating: E____S_ U____N/A____. Consider: Were complaints from the District resolved in a reasonable
and cooperative manner? Were telephone calls responded to promptly? Were controversial issues resolved amicably? Was the contractor reasonable and responsive to the District’s needs?
Rating: E____S_ U____N/A____. Public Outreach (Para 25, 32) Rating: E____S_ U____N/A____. Large Item Pick-Up (Para 15D)
Rating: E____S___ U____N/A____. Large Item Pick-Up Notices (Para 15D) Rating: E____S___ U____N/A____. 5 Additional Large Item Pick-Ups/Month (Para 15D) Rating: E____S___ U____N/A____.
Special Programs (Para 15) Rating: E____S___ U____N/A____. Telephone Directory Collection (Para15A) Rating: E____S___ U____N/A____. Christmas Tree Collection (Para 15B) Rating: E____S___
U____N/A____. Holiday Collections (Para 10) Rating: E____S___ U____N/A____. Special/Humanitarian Requests (Para 15C) Rating: E____S___ U____N/A____. Up to 12 Excess Trash Pick-Ups/Year
(Para15C) Rating: E____S___ U____N/A____. Transfer Station (Para 29) Rating: E____S___ U____N/A____. Full-Time Green Waste Processing (Para 33) Rating: E____S___ U____N/A____. Site Access
to DISTRICT (Para 38) Rating: E____S___ U____N/A____. Plant Tours On Request (Para 39) Rating: E____S___ U____N/A____. DISTRICT Audit Rights Honored (Para41) Comments: 5. Contract Compliance
with Operational Requirements. Rating: E____S____U____N/A____. Consider: Were all of the contract requirements met? Were problems resolved? Are the delivered items or services used for
the purpose intended? If not useable, why not? Specifically rate the following operational subcategories: Rating: E____S____U____N/A____. Overall Quality of Service: Rating: E____S____U____N/A____.
Fully Automated Collection (Para 6) Rating: E____S____U____N/A____. Prompt Weekly Collection (Para 7) Rating: E____S____U____N/A____. Contractor Equipment/Identification List/Environmentally
Friendly Fuel Program (Para 12) Rating: E____S ___ U____N/A____. Vehicle Waste Leak Prevention (Para 12) Rating: E____S____U____N/A____. Vehicle Waste Leak Clean-Up (Para 12) Rating:
E____S__ U____N/A____. Accumulated Trash Reported (Para 14) Rating: E____S__ U____N/A____. Vehicle Cleanliness (Para 12) Rating: E____S____ U__ _N/A____. Quarterly Signage Rotation (Para
12) Rating: E____S_ _U____N/A____. Customer Satisfaction is Number 1 (Paras 11C, 20, 22, 36) Rating: E____S____U____N/A____. Inventory Management – Deliveries (Para 11) Rating: E____S____U____N/A____
. Customer Changeout Requests Rating: E____S____U____N/A____. Accuracy, Thoroughness and Timeliness Rating: E____S____U____N/A____. Adherence to Approved Schedules (Paras 7, 8, 9, 10)
Rating: E____S____U____N/A____. Resolution of Delays (Para 10) Rating: E____S____U____N/A____. Notice of Labor Disputes/Resolutions (Para 10D) Rating: E____S____U____N/A____. Container
Maintenance (Para 11B) Rating: E____S___U____N/A____. Rate Stabilization Management/Customer Satisfaction/Additional Container Revenue (Para 11C) Rating: E____S____U____N/A____. 8AM-5PM
Office Hours (Para 21) Rating: E____S___U____N/A____. Qualified Personnel Available During All Business Hours (Para 21) Rating: E____S____U____N/A____. After Hours Voice-mail/Replies
(Para 21) Rating: E____S___U____N/A____. Monthly Complaint Log Delivery (Reports, Complaints and Pleadings) (Para22) Rating: E____S__U____N/A____. AB939 Compliance (Para 27) Rating:
E____S_ U____N/A____. AB939 Education Program Provided (Para 32, 6) Rating: E____S____U____N/A____. Controllable Waste Delivered to MRF ` (Para 28) Rating: E____S____U____N/A____. Waste
Diversion (Para 30) Rating: E____S____U____N/A____. Residue Sent to Designated Disposal Facility ` (Para 28) Rating: E____S__U____N/A____. 50% Diversion Rate Met (Para 30) Rating: E____S____
U__N/A____. Maintained Graffiti-Free Containers (Para 36) Comments: 6. Key Personnel (Paras 5, 24). Rating: E____S____U____N/A____. Consider: Did the personnel have the knowledge and
expertise necessary to perform the operational and management requirements? Were changes in key personnel made? How often were they made? Rating: E____S____U____N/A____. District Approved
Ops Mgr (Para 20) Rating: E____S____U____N/A____. Liaison/Interfaces Appointed (Para 24, 54) Rating: E____S____U____N/A____. Driver Conduct/Uniforms/IDs (Para 26) Rating: E____S____U____N/A____.
Evidence of Driver Scavenging (Para 26) Rating: E____S____U____N/A____. Driver Solicitation of Gratuities (Para 26) Rating: E____S____U____N/A____. Employee Handbook (Para 26) Comments:
7. Recommendation: Would you recommend award to this contractor for future contracts? Yes___No___. If no, please fully explain.
Name of Evaluator: Javier Ochiqui Phone Number: (949) 645-8400 ext. 222 Title of Evaluator: Management Analyst Signature:________________________________Date:_______________________
PART II -EVALUATION OF CONTRACTOR'S PERFORMANCE CONTRACTOR’S Review. I have reviewed the performance evaluation of CR&R under the July 20, 2006 Agreement. I do concur____ I do NOT concur____
with it. The attached comments consisting of ___ number of pages are returned herewith for review by an individual at a level above the contract management officer responsible for this
contract. Name of Authorized Reviewer:_______________Phone Number:_______________ Title of Reviewer:_________________________________________________________ Signature:___________________________Date
:____________________________ PART III-EVALUATION OF CONTRACTOR'S PERFORMANCE DISTRICT Review of CONTRACTOR’S Comments. I have considered the comments submitted on the performance evaluation
of CR&R under the July 20, 2006 Agreement. The attachment to this form, consisting of ____ number of pages, is my final decision on this evaluation. Name of Reviewer:________________Phone
Number:_______________ Title of Reviewer:________________________________________ Signature:_________________________________Date:______________________