Contract - Lan Wan Enterprises - 2015-07-01 AGREEMENT FOR CONSULTANT SERVICES
This Agreement ("AGREEMENT") is made and effective as of July 1, 2015,
between the Costa Mesa Sanitary District, a sanitary district ("DISTRICT"), and Lan
Wan Enterprises, an experienced professional information technology services firm
("CONSULTANT"). In consideration of the mutual covenants and conditions set forth
herein, the parties agree as follows:
Recitals
WHEREAS, the District requires comprehensive information technology
management services.
WHEREAS, the CONSULTANT is an independent contractor and DISTRICT
desires to utilize the services of CONSULTANT to provide support for hardware
(servers, switches, workstations, laptops, and tablets), network, software, and
monitoring, "help-desk," back-ups, remote access and on-site support, email
maintenance and support, inventory control and management (hardware and software),
security, and disaster recovery.
WHEREAS, the CONSULTANT is expected to assist management with long-
term planning to keep systems current and functional in the most cost-effective manner
possible.
WHEREAS, the DISTRICT has determined that the CONSULTANT possesses
the professional skills and ability to provide services for the DISTRICT:
NOW, THEREFORE, the parties hereto agree as follows:
1. TERM
This AGREEMENT shall be for a period of one year from July 1, 2015 to June
30, 2017 with three-year extension at the DISTRICT'S discretion. Option year one, if
exercised, shall be effective from July 1, 2015 to June 30, 2017.
2. SERVICES
CONSULTANT shall perform the tasks described and set forth in Exhibit A,
attached hereto and incorporated herein as though set forth in full. CONSULTANT shall
complete the tasks according to the schedule of performance which is also set forth in
Exhibit A.
3. PERFORMANCE
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PSA 1201
CONSULTANT shall, at all times, faithfully, competently, and to the best of
his/her/its ability, experience, and talent perform all tasks described herein.
CONSULTANT shall employ, at a minimum, generally accepted standards and
practices utilized by persons engaged in providing similar services as are required of
CONSULTANT hereunder in meeting its obligations under this AGREEMENT.
4. DISTRICT MANAGEMENT
The General Manager shall represent DISTRICT in all matters pertaining to the
administration of this AGREEMENT, including review and approval of all products
submitted by CONSULTANT. Notwithstanding the foregoing, the General Manager's
authority to enlarge the tasks to be performed or change CONSULTANT's
compensation is subject to Section 5 hereof.
5. PAYMENT
(a) The DISTRICT, upon presentation of an invoice, agrees to pay the
CONSULTANT progress payments, after services have been rendered or materials
purchased, up to the amount not to exceed Forty Seven Thousand Dollars ($47,000.00)
for the total term of the AGREEMENT [in accordance with Exhibit A, attached hereto
and incorporated herein by reference OR upon completion of the task]. No other
expenditures made by CONSULTANT shall be reimbursed by DISTRICT.
(b) CONSULTANT shall not be compensated for any services rendered in
connection with its performance of this AGREEMENT that are in addition to those set
forth herein, unless such additional services are requested in a written change order
and are approved in advance and in writing by DISTRICT. The written change order
requirement cannot be waived. The General Manager may approve change orders for
additional work not to exceed the cumulative value of ten percent (10%) of the total
contract sum. Any additional work in excess of this cumulative amount shall be
approved by the Board of Directors.
(c) CONSULTANT will submit invoices upon task completion unless
otherwise agreed. Payment shall be made within thirty (30) days of receipt of each
invoice as to all non-disputed fees. If DISTRICT disputes any of CONSULTANT's fees,
DISTRICT shall give written notice to CONSULTANT within thirty (30) days of receipt of
an invoice of any disputed fees contained in the invoice.
6. SUSPENSION OR TERMINATION OF AGREEMENT WITHOUT CAUSE
(a) The DISTRICT may, at any time, for any reason, with or without cause,
suspend or terminate this AGREEMENT, or any portion hereof, by serving upon the
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PSA 12 07
CONSULTANT written notice. Upon receipt of said notice, the CONSULTANT shall
immediately cease all work under this AGREEMENT, unless the notice provides
otherwise. If the DISTRICT suspends or terminates a portion of this AGREEMENT,
such suspension or termination shall not make void or invalidate the remainder of this
AGREEMENT.
(b) In the event this AGREEMENT is terminated pursuant to this Section, the
DISTRICT shall pay to CONSULTANT the actual value of the work performed up to the
time of termination, provided that the work performed is of value to the DISTRICT.
CONSULTANT shall immediately turn over all work-product to DISTRICT in a readily
usable form. Upon termination of the AGREEMENT pursuant to this Section, the
CONSULTANT will submit an invoice to the DISTRICT pursuant to Section 5.
7. DEFAULT OF CONSULTANT
(a) The CONSULTANT's failure to comply with the provisions of this
AGREEMENT shall constitute a default. In the event that CONSULTANT is in default
for cause under the terms of this AGREEMENT, DISTRICT shall have no obligation or
duty to continue compensating CONSULTANT for any work performed after the date of
default and can terminate this AGREEMENT immediately by written notice to the
CONSULTANT. If such failure by the CONSULTANT to make progress in the
performance of work hereunder arises out of causes beyond the CONSULTANT's
control, and without fault of negligence of the CONSULTANT, it shall not be considered
a default.
(b) As an alternative to the procedure for immediate termination for default set
forth in subparagraph (a), if the District Manager or his/her delegate determines that the
CONSULTANT is in default in the performance of any of the terms or conditions of this
AGREEMENT, he/she may in his/her discretion cause to be served upon the
CONSULTANT a written notice of the default and demand to cure. The CONSULTANT
shall have ten (10) days after service upon it of said notice to cure the default by
rendering a satisfactory performance. In the event that the CONSULTANT fails to cure
its default within such period of time, the DISTRICT shall have the right, notwithstanding
any other provision of this AGREEMENT, to terminate this AGREEMENT without further
notice and without prejudice to any other remedy to which it may be entitled at law, in
equity or under this AGREEMENT.
8. OWNERSHIP OF DOCUMENTS
(a) CONSULTANT shall maintain complete and accurate records with respect
to the professional services required by this AGREEMENT and will produce the work
product specified in Exhibit A and other such information required by DISTRICT that
relate to the performance of services under this AGREEMENT. CONSULTANT shall
maintain adequate records of services provided in sufficient detail to permit an
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PSA 12 07
evaluation of services. All such records shall be maintained in accordance with
generally accepted accounting principles and shall be clearly identified and readily
accessible. CONSULTANT shall provide free access to the representatives of
DISTRICT or its designees at reasonable times to such books and records; shall give
DISTRICT the right to examine and audit said books and records; shall permit
DISTRICT to make transcripts therefrom as necessary; and shall allow inspection of all
work, data, documents, proceedings, and activities related to this AGREEMENT. Such
records, together with supporting documents, shall be maintained for a period of three
(3) years after receipt of final payment.
(b) Upon completion, termination, or suspension of this AGREEMENT, all
work product reduced to any medium and other documents prepared in the course of
providing the services to be performed pursuant to this AGREEMENT shall become the
sole property of the DISTRICT and may be used, reused, or otherwise disposed of by
the DISTRICT without the permission of the CONSULTANT. With respect to computer
files, CONSULTANT shall make available to the DISTRICT, at the CONSULTANT's
office and upon reasonable written request by the DISTRICT, the necessary computer
software and hardware for purposes of accessing, compiling, transferring, and printing
computer files. Said software and hardware shall be made available to DISTRICT at
CONSULTANT's cost.
9. INDEMNIFICATION
(a) Indemnification for Professional Liability. When the law establishes a
professional standard of care for CONSULTANT's services, to the fullest extent
permitted by law, CONSULTANT shall indemnify, protect, defend, and hold harmless
DISTRICT and any and all of its officials, employees, and agents from and against any
and all losses, liabilities, damages, costs, and expenses, including attorney's fees and
costs to the extent the same arise out of, pertain to, or relate to the negligence,
recklessness, or willful misconduct of CONSULTANT, its officers, agents, employees, or
subconsultants (or any entity or individual that CONSULTANT shall bear the legal
liability thereof) in the performance of professional services under this AGREEMENT.
(b) Indemnification for Other than Professional Liability. Other than in the
performance of professional services and to the fullest extent permitted by law,
CONSULTANT shall indemnify, defend, and hold harmless DISTRICT and any and all
of its employees, officials, and agents from and against any liability (including liability for
claims, suits, actions, arbitration proceedings, administrative proceedings, regulatory
proceedings, losses, expenses, or costs of any kind, whether actual, alleged, or
threatened, including attorney's fees and costs, court costs, interest, defense costs, and
expert witness fees), where the same arise out of, pertain to, relate to, are a
consequence of, or are in any way attributable to, in whole or in part, the performance of
this AGREEMENT by CONSULTANT or by any individual or entity for which
CONSULTANT is legally liable, including, but not limited to, officers, agent, employees,
or subconsultants of CONSULTANT.
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10. INSURANCE
CONSULTANT shall maintain prior to the beginning of and for the duration of this
AGREEMENT insurance coverage as specified in Exhibit B attached to and made part
of this AGREEMENT.
11. INDEPENDENT CONSULTANT
(a) CONSULTANT is and shall at all times remain as to the DISTRICT a
wholly independent consultant. The personnel performing the services under this
AGREEMENT on behalf of CONSULTANT shall at all times be under CONSULTANT's
exclusive direction and control. Neither DISTRICT nor any of its officers, employees, or
agents shall have control over the conduct of CONSULTANT or any of CONSULTANT's
officers, employees, or agents, except as set forth in this AGREEMENT.
CONSULTANT shall not at any time or in any manner represent that it or any of its
officers, employees, or agents are in any manner officers, employees, or agents of the
DISTRICT. CONSULTANT shall not incur or have the power to incur any debt,
obligation, or liability whatsoever against DISTRICT or bind DISTRICT in any manner.
(b) No employee benefits shall be available to CONSULTANT in connection
with the performance of this AGREEMENT. Except for the fees paid to CONSULTANT
as provided in the AGREEMENT, DISTRICT shall not pay salaries, wages, or other
compensation to CONSULTANT for performing services hereunder for DISTRICT.
DISTRICT shall not be liable for compensation or indemnification to CONSULTANT for
injury or sickness arising out of performing services hereunder.
12. LEGAL RESPONSIBILITIES
The CONSULTANT shall keep itself informed of State and Federal laws and
regulations which in any manner affect those employed by it or in any way affect the
performance of its service pursuant to this AGREEMENT. The CONSULTANT shall at
all times observe and comply with all such laws and regulations. The DISTRICT and its
officers and employees shall not be liable at law or in equity occasioned by failure of the
CONSULTANT to comply with this Section.
13. UNDUE INFLUENCE
CONSULTANT declares and warrants that no undue influence or pressure has
been used against or in concert with any officer or employee of the DISTRICT in
connection with the award, terms, or implementation of this AGREEMENT, including
any method of coercion, confidential financial arrangement, or financial inducement. No
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PSA 12 07
officer or employee of the DISTRICT will receive compensation, directly or indirectly,
from CONSULTANT or from any officer, employee, or agent of CONSULTANT in
connection with the award of this AGREEMENT or any work to be conducted as a result
of this AGREEMENT. Violation of this Section shall be a material breach of this
AGREEMENT entitling the DISTRICT to any and all remedies at law or in equity.
14. NO BENEFIT TO ARISE TO LOCAL EMPLOYEES
No member, officer, or employee of DISTRICT, or their designees or agents, and
no public official who exercises authority over or has responsibilities with respect to the
project during his/her tenure or for one year thereafter shall have any interest, direct or
indirect, in any agreement or sub-agreement, or the proceeds thereof, for work to be
performed in connection with the project performed under this AGREEMENT.
15. RELEASE OF INFORMATION / CONFLICTS OF INTEREST
(a) All information gained by CONSULTANT in the performance of this
AGREEMENT shall be considered confidential and shall not be released by
CONSULTANT without DISTRICT's prior written authorization. CONSULTANT and its
officers, employees, agents, or subconsultants shall not, without written authorization
from the General Manager or unless requested by the District Counsel, voluntarily
provide declarations, letters of support, testimony at depositions, response to
interrogatories, or other information concerning the work performed under this
AGREEMENT or relating to any project or property located within the DISTRICT.
Response to a subpoena or court order shall not be considered "voluntary" provided
CONSULTANT gives DISTRICT notice of such court order or subpoena.
(b) CONSULTANT shall promptly notify DISTRICT should CONSULTANT or its
officers, employees, agents, or subconsultants be served with any summons, complaint,
subpoena, notice of deposition, request for documents, interrogatories, requests for
admissions, or other discovery request, court order, or subpoena from any person or
party regarding this AGREEMENT or the work performed thereunder or with respect to
any project or property located within the DISTRICT. DISTRICT retains the right, but
has no obligation, to represent CONSULTANT and/or be present at any deposition,
hearing, or similar proceeding. CONSULTANT agrees to cooperate fully with DISTRICT
and to provide the opportunity to review any response to discovery requests provided by
CONSULTANT. However, DISTRICT's right to review any such response does not
imply or mean that DISTRICT has a right to control, direct, or rewrite said response.
(c) CONSULTANT covenants that neither he/she/it nor any officer or principal
of their firm have any interest in, or shall acquire any interest, directly or indirectly, which
will conflict in any manner or degree with the performance of their services hereunder.
CONSULTANT further covenants that in the performance of this AGREEMENT, no
person having such interest shall be employed by it/them as an officer, employee,
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PSA 1207
agent, or subconsultant. CONSULTANT further covenants that CONSULTANT has not
contracted with nor is performing any services, directly or indirectly, with any
developer(s) and/or property owner(s) and/or firm(s) and/or partnership(s) owning
property in the DISTRICT or the study area and further covenants and agrees that
CONSULTANT and/or its subconsultants shall provide no service or enter into any
agreement or agreements with a/any developer(s) and/or property owner(s) and/or
firm(s) and/or partnership(s) owning property in the DISTRICT or the study area prior to
the completion of the work under this AGREEMENT.
16. NOTICES
Any notices which either party may desire to give to the other party under this
AGREEMENT must be in writing and may be given by: (i) personal service, (ii) delivery
by a reputable document delivery service, such as, but not limited to, Federal Express,
which provides a receipt showing date and time of delivery, or (iii) mailing in the United
States Mail, certified mail, postage prepaid, return receipt requested, addressed to the
address of the party as set forth below or at any other address as that party may later
designate by notice:
To DISTRICT: Costa Mesa Sanitary District
628 West 19th Street
Costa Mesa, California 92627
Attn: District Clerk
To CONSULTANT: Lan Wan Enterprises
17500 Red Hill Ave., Suite 120
Irvine, CA 92614-5680
Attn: Rami Debabneh
17. ASSIGNMENT
The CONSULTANT shall not assign the performance of this AGREEMENT, nor
any part thereof, nor any monies due hereunder, without prior written consent of the
DISTRICT.
18. LICENSES
At all times during the term of this AGREEMENT, CONSULTANT shall have in
full force and effect all licenses required of it by law for the performance of the services
described in this AGREEMENT.
19. GOVERNING LAW
DISTRICT and CONSULTANT understand and agree that the laws of the State
of California shall govern the rights, obligations, duties, and liabilities of the parties to
7
PSA 1207
this AGREEMENT and also govern the interpretation of this AGREEMENT. Any
litigation concerning this AGREEMENT shall take place in the superior or federal district
court with jurisdiction over the DISTRICT.
20. ENTIRE AGREEMENT
This AGREEMENT contains the entire understanding between the parties
relating to the obligations of the parties described in this AGREEMENT. All prior or
contemporaneous agreements, understandings, representations, and statements, oral
or written, are merged into this AGREEMENT and shall be of no further force or effect.
Each party is entering into this AGREEMENT based solely upon the representations set
forth herein and upon each party's own independent investigation of any and all facts
such party deems material.
21. CONTENTS OF REQUEST FOR PROPOSAL AND PROPOSAL
CONSULTANT is bound by the contents of Exhibit A, hereto and incorporated
herein by this reference. In the event of conflict, the requirements of DISTRICT's
Request for Proposals and this AGREEMENT shall take precedence over those
contained in the CONSULTANT's proposals.
22. MODIFICATION
No modification to this AGREEMENT shall be effective unless it is in writing and
signed by authorized representatives of the parties hereto. This written modification
requirement cannot be waived.
23. AUTHORITY TO EXECUTE THIS AGREEMENT
The person or persons executing this AGREEMENT on behalf of CONSULTANT
warrant(s) and represent(s) that he/she/they has/have the authority to execute this
AGREEMENT on behalf of the CONSULTANT and has/have the authority to bind
CONSULTANT to the performance of its obligations hereunder.
24. INTERPRETATION
In the event of conflict or inconsistency between this AGREEMENT and any
other document, including any proposal or Exhibit hereto, this AGREEMENT shall
control unless a contrary intent is clearly stated.
25. BUSINESS LICENSE
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PSA 12 07
CONSULTANT shall obtain a business license from the City of Costa Mesa
unless legally exempt.
IN WITNESS WHEREOF, the parties hereto have caused this AGREEMENT to
be executed this day and year first above written.
COSTA MESA SANITARY DISTRICT LAN WAN ENTERPRISES
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ATTEST: KGm( (�al'jchnet^
Typed Name
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APPRO D AS TO FORM:
District Counsel
9
PSA 1207
LAN WAN Enterprise, Inc.
LANWANE.com ITSolutions
(8001 689-?461 17500 Rid 11111 Avc.Sui1(1120
In inv.CA 92614-5680, I SA
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Network Service and Maintenance Proposal
LAN WAN Enterprise
Presented to:
Elizabeth Pham
Costa Mesa Sanitary District
628 W. 19th Street
Costa Mesa, CA 92627
LAN WAN Enterprise, Inc.
11 LANWANEoom
IT Solutions
(8001 689-1461 1751111 Red 11111 xYe.Suite 120
❑'cine. CA 92614-5680. l S.
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Table of Contents
1. LAN WAN Enterprise Inc 3
2. Background 4
3. Proposal Summary 7
A. Scope of Work 8
B. Service Level 9
1. Onsite Support 9
2. Emergency Support \ Disaster Recovery\Failover
Services\projects implementations 10
C. Projects
3. Onsite Backup\ Disaster Recovery\ Business continuity 11
4. Spam Filtering Solution 12
4. Communications 13
5. Cost 14
6. LAN WAN Enterprise, Inc. - Service Agreement 14
A. LWE OBLIGATIONS.
R CUSTOMER OBLIGATION:
C. TERMINATION.
FORCE MAJEURE:
E. LIMITATION OF DAMAGES:
F. AGREEMENT NOT TO RECRUIT
G. MISCELLANEOUS:
Exhibit A. References. 18
Exhibit B. LAN WAN Enterprise Partnerships. 24
Exhibit D. LAN WAN Enterprise Certifications ( over 300 IT certificates ) 31
2
LAN WAN Enterprise, Inc.
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: IT SolutionLANWANE,coms
(800) 689-2451
175011 Red hill A‘e. Suite 12U
Irvine, CA 92614-5680, I'SA
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1. LAN WAN Enterprise, Inc.
Started in 1998, LAN WAN Enterprise is a complete technology solution provider. We
are 100% committed to making sure business owners have the most reliable and
professional IT service in Southern California. Our team of talented IT professionals can
solve your IT nightmares once and for all.
Here's why so many businesses depend on LAN WAN Enterprise for complete IT
services and support:
• Longest proven running networks
• Longest track record of security systems going without failure
• Technicians trained in all fields of IT
• Same day response time guaranteed
• Partner integration with our clients
• High Quality vendor's partners
• Most Creative solutions in the industry
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3
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2. Background
We at LAN WAN Enterprise has been servicing cross vertical markets for over 14 years
and by continuing in our work we developed some very specific skills and an aptitude for
supporting local government needs. Such support includes, but is not limited to:
• Microsoft Products
0
o Active Directory Services
o Hyper-V VMs
o Exchange 2013 and earlier versions.
o Domain Controllers Active Directory 2012 R2 and earlier versions.
o SQL 2012R2 and earlier.
o Oracle DB
o SFTP Services
o Windows clients
o Windows Servers 2012R2 and earlier
• Network stability
o Network design
o Security
o Scalability
o SRS/Enterprise development
o Network assessments
o Firewall protection
o Back-up/disaster recovery
4
LAN WAN Enterprise, Inc.
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III. ITSolutionLANWANcoms
1800 689-24'31 17500 Red Hill Ice. Suite 120
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o VPN solutions
o Security assessments
o Anti-Virus
o Spyware protection
o Spam Blocking
o Adware Detection and Removal
o Web filtering
o Monitoring and Reporting
o Wireless Security
• Email solutions
o Microsoft Exchange Solutions
o Novel GroupWise solutions.
o Hosted solutions
o Office 365 Email services
• Proactive Monitoring
• Cloud solutions
o BDR Backup Disaster Recovery Services.
o Business Continuity
o Microsoft Office 365
o Microsoft Azure
0
• Security
o Cisco CCNP Certified technicians
o Barracuda appliances and services
o Symantec Suite Enterprise SEP & SMS.
• VolP telephone systems
o On-Prem VOIP Solutions
o Hybrid VOIP Solutions.
• Backup, and Disaster Recovery
o Symantec Backup Exec all versions.
o Acronis Backup Advanced
o Cloud Backup
o Business Continuity
• Government and 3rd party Software's such as
o Eden
o HDL Property Tax
o HDL Business License
o NavLine
5
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o Laserfiche
o Rectrac
o ARCGIS
o ECopy
o Others
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• Virtualization
o Hyper-V & VMWare implementation
• Cabling
o Cable run ,Wire Map and certifications
We at LAN WAN Enterprise are proud to say that we have not only been a compelling
source of IT solutions within the last two decades, but have also been a high caliber
company- staying ahead of the technology curve, and being the best at what we do. For
LAN WAN Enterprise,our attitude is to give the best we can; not just for the satisfaction
of our clientele, but also the satisfaction that we are the best we can possibly be and
therefore the finest in our field services and our work.
Behind the legacy of our hard work we have gained the respect of our customers. Read
their testimonials, and the letters of recommendation to share few of our customer's
experience.
LAN WAN Enterprise is a fast-growing provider of value-added systems consulting&
integration, networking, and lifecycle information systems services. Through our
leading-edge focus, LAN WAN Enterprise develops partnerships with customers and
vendors alike to achieve highly customized technology integration, implementation, and
support solutions.
LAN WAN Enterprise designs, implements, and manages complex information systems
solutions, and delivers these systems with Quality and Customer Satisfaction as a critical-
success metric. LAN WAN Enterprise' goal is to help customers maximize their
information systems investments in order to provide core-business competitive advantage
by maximizing end-user productivity.
a. LAN WAN Enterprise Southern California headquarters is:
6
LAN WAN Enterprise, Inc.
[1111:i LANW
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18001 689-2451 175011 Red 11111 Ave.Suite 1211
Irvine,C.1 92614-5680, L SA
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17500 Red Hill Ave. Suite 120
Irvine, CA 92614-5680, USA
b. LAN WAN Enterprise provides technical analysis, consulting and
professional/engineering/outsourcing services in:
• Local Area Network security infrastructure, integration and support.
• Wide Area Network security infrastructure, integration and support.
• Help Desk/ Support Services Process Re-engineering.
• Project Management.
• Voice over IP Systems.
LWE provides technical support and network engineering services that are customized to
support business operations. LWE provides long term network maintenance and support
services to small and Mid-Size businesses where a full time network administrator is not
warranted. In most of these cases the network administrator's time is not fully utilized.
LWE is able to structure a maintenance contract that fits budgetary requirements while
still providing onsite and remote support services to keep the network operating reliably.
LWE's support and maintenance services are intended to keep costs down,by managing
the amount of time that is required to keep the network well-tuned and operational. The
net annual costs are usually less than the salary and benefits of a full time employee. This
service allows our clients to meet their objectives of maintaining a reliable network.
3. Proposal Summary
It is anticipated that all technicians work will be performed at client's facility main location (628 W.
19th Street Costa Mesa,CA 92627)and one other remote location(174 W.Wilson Street,Costa
Mesa, CA 92627)
7
LAN WAN Enterprise, Inc.
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n'inr,C,A 926I4-56811, ISA
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Costa Mesa Sanitary District is seeking the assistance of a network support firm to provide onsite
and remote technical support.
The number of users in CMSD office does not justify the investment in a full time network
administrator. LWE Inc. is able to provide network administration services on a part time basis,
tailored to the needs of Costa Mesa Sanitary District, LWE is pleased to offer the following network
support and maintenance services. The following is a statement of the scope of work and service
level requirements.
A. Scope of Work
LWE will utilize a combination of onsite(Sites mentioned above) and remote management tools
to support the users and the network at the Costa Mesa Sanitary District at 628 W. 19th Street
Costa Mesa, CA 92627 and all mentioned above remote locations. The services will include the
following:
• System Administration: LWE will provide administration services to include all
servers, user accounts, LWE will perform all of the regular server maintenance items that
are required for a reliable network. LWE will update operating system software patches to
ensure system performance and integrity.
• Network Administration: LWE will support all network devices such as routers and
Internet access, firewalls, and monitor network performance.
• User Account Administration: LWE will manage all user accounts to ensure proper
access to network resources for local users and remote users.
• Desktop Support: LWE will support all computer workstations, and laptop.
LWE will troubleshoot hardware and software related problems, and manage system
warrantees.
• User Support&Training: LWE will respond to user issues, and resolve all
technology related problems. LWE will also train employees as needed to ensure full
utilization of the available technology.
• Virus Protection: LWE will monitor virus definitions on a daily basis. The
updates will be pushed out to the users. Regular virus protection updates are required to
ensure that the network is safeguarded against malicious attacks.
• Firewall Maintenance: LWE will maintain the integrity of the firewall by
conducting regular audits. LWE will also develop a firewall upgrade path that is cost
effective, while providing greater security.
• System Backup: LWE will maintain the current backup systems and
provide suggestions. LWE will configure a backup system to automate the backup process.
Backups should be done daily. LWE will also suggest a disaster recovery plan, to ensure
that the data is recovered quickly.
8
LAN WAN Enterprise, Inc.
[II-.' LANWANE.comIT Solutions
i (800) 585-7a91 17500 Red Hill Ave.Suite 1211
Irvine,CA 92614-5680, L'SA
tram./naremre.imn
B. Service Level
LWE will utilize a combination of onsite services, remote monitoring, and remote support, to fully
support Costa Mesa Sanitary District network, while maintaining control over costs
1. Onsitelremote Support.
After completing the IT walk-through for both sites and based on the complexity
level of the District, LWE will provide Onsite\remote Support IT Services for a
total 39 hours per month during the District's Business hours Monday - Thursday
7:30 a.m. to 4:30 p.m. Friday 7:30 a.m. to 3:30 p.m., at regularly scheduled days
to resolve user issues, and provide hands on network maintenance, and to
maintain reliability of the network.
Along with the Scope of work, LWE will perform a daily check for the Costa
Mesa Sanitary District network on a daily basis. Includes:
• Support and maintain Physical and Virtual Servers.
• Support all users IT requests
• Support all software's in the District
• Maintain and monitor the Network security for the District for all
locations.
• Support WIFI and Internet service providers.
• Virus and SPAM protections
• Email administrations.
• Daily check of system Backup logs
• Monitor Health of the servers
• Monitor health of the firewall
• Monitor health of the Router
• Monitor health of the Virus Protection software for all servers and all
workstations to ensure that there were no errors, and security breaches
attempted.
• Depends on the nature of the patch, LWE will apply daily and weekly
security/0.8 patches outside of District's business hours.
• Create a yearly IT budget for the District ahead of time.
• Maintain and update the District's inventory
• Evaluate IT needs regularly, and create an IT assessment once a year for
the district
9
LAN WAN Enterprise, Inc.
1� LANWANE.com
1I. IT Solutions
• (8001 689 2451 175(10 Red 1111 .Ave.Suite 120
Imine,CA 0261-1-5680. I SA
MMlf.if nreine.CPHI
2. Emergency Support 1 Disaster Recovery 1 Failover Services\
projects implementations.
In the event that the following events that are not part of B.l (OnsiteAremote
Support), LWE will perform the following and not limited to the following tasks:
• Server Down \Crash troubleshooting
• DR (Disaster-Recovery) Services
• Servers and security Appliances Failover
• Network Down
• Project implementations
In the event that B.2 (2.Emergency Support \Disaster Recovery\ Failover
Services\projects implementations. ) occur, and remote control utilities are not
sufficient to resolve the problem, LWE will provide onsite engineering services
the same or next business day to address the problem on a Time and Material
basis.
Additional engineering services that are beyond the scope of network
maintenance and support mentioned in B.1 (1.Onsite Support)will be provided on
a time and material basis, at S 120.00 per hour rate. The rates are fixed on the skill
set that is required rebuilding a server or for future projects that are beyond
support services, LWE will not charge overtime if the work occur after hours or
weekends and $0 traveling fees .
10
LAN WAN Enterprise, Inc.
[IW- LANANE.com
ITSolutions
(800) 689-2451 17500 Red hill Act'. Suite 1111
In int'. CA 02614-5680. CSA
Poniclnmrune.emn
3. Onsite Backup 1 Disaster Recovery\Business continuity
How it Works
868. a.
at
d
Our solution is an end-to-end disaster recovery solution that pairs the most
advanced backup software with the massive cloud storage and recovery
capabilities. The service is bundled, so that you get one competitive price per
server for software and cloud replication.
II
•
LAN WAN Enterprise, Inc.
[11 r- LANWANE.com
JITSolutions
WOO) ee9-2a5l 175110 Red hill A‘e. Suite 120
Irvine, CA 92014-5680. L SA
R rw.i"nrreae.rfin
Features Benerrb
Bundle Flat price per server,per month bundle.including Acronis Backup Advanced software
and 1TB of storage in the eFolder Cloud per protected server
Acronis Backup Advanced Software
Image based and 0le level backup Recover whole systems or just particularflies
Global Reduplication Conserve precious bandwidth and cloud slur age costs
Forever incremental dedup-aware replication Save on labor costs by never needingto re-seed to the data center again
Flexible I eplicetion options Backupstraight to the cloud and/or to an on-site repository
Separate,tiered on-site and oXaite retention policies Control cloud storage utilization and improve overall profitability
Extensive reporting Get a global view of every client backup emrronrnent and better meet your service
mission
eFolderaoud
eFolder Management Portal Centralized monitoring,aim ting.reporting.and license key admin.str atlas
1 TB or Included cloud storage pet protected server Meet the vast the majority of your client cloud storage needs per server and profit
Pon predictable wholesale costs
Multiple recovery options Recover on site.from the cloud.or in the eFolder Continuity Cloud
Flexible deployment scenarios Go straight to the cloud.build-your-own BOR appliance.or use an eFolder BDR
appliance
Pre-seed service Inter net upload or free pie-seeding service
Businesseass,petabyte-scale storage cloud Benefit the scale,security.and silent data corruption protection in the eFolder
Cloud
Cost:
License Cost: $100\server\month( monthly subscription )
One time Labor Cost: $ 3840
Monthly: (included in the service contract in B.I OnsiteAremote Support)
4. Spam Filtering Solution:
Our Spam Firewall solution manages all inbound and outbound email traffic to
protect organizations from email-borne threats and data leaks. As a complete
email management solution, organizations can encrypt messages and leverage the
cloud to spool email if mail servers become unavailable.
- Spam Filtering
- Virus Protection
12
LAN WAN Enterprise, Inc.
1111. LANWANE.com
IT Solutions
IHVOI b89 2451 17500 Red Ilill Ave.Suite 1211
Irvine.CA 92614-5680. CSA
ueter.httncmtr.<'nnI
- Denial of Service(DoS) Attack Protection
- Email Spooling
- Spam and Virus Pre-Filtering
- Encryption
- Outbound Filtering
Cost:
HW\License Cost: $3150
One time Labor Cost: $ 2880
Monthly Cost: (included in the service contract in B.I Onsite\remote Support)
4. Communications
At Lan Wan Enterprise , we have a Service Desk Automation Service , all tickets are documented
, Assigned employees from the District will have access to the system to check the real time
updates on all service tickets created and resolutions .
Service Desk Automation
Service Requests Automated Ticket Collaborate with Resources,
Event Management Creatio Customers. Contacts
a ei a o.itai
Inctaent. obbrn. gLn .
User CA) Change
Management ,-
Cost: Free
13
LAN WAN Enterprise, Inc.
r LANWANEcom
u : IT Solutions
(8001689-2451 175011 Red hill Ave. Suite 1211
Irvine CA 92614-56811, I S
n•rvrv.lnmrune.rum
5. Cost
Based on the scope of work indicated in 3.8.1 It is estimated $3,900 per month of service
with these hours being offsite (Remote Monitoring) and onsite(Onsite Support) in
order to maintain the reliability and integrity of the Costa Mesa Sanitary District network,
while providing a reasonable level of response time to user(Costa Mesa Sanitary
District)problems.
6. LAN WAN Enterprise - Service Agreement
This agreement is executed by and between LAN WAN Enterprise,
Inc. (LWE) located at 17500 Red Hill Ave. Suite 120, Irvine, CA 92614-5680, USA and,
Costa Mesa Sanitary District, Located at 628 W. 19th Street Costa Mesa, CA 92627 .
WHEREAS, LWE has a Consulting Methodology, to provide Consulting, Training and
System Engineering services; and WHEREAS, the Costa Mesa Sanitary District wishes
to engage LWE to perform the Consulting Engagement.
NOW THEREFORE, in consideration of the promises contained herein, the parties agree
as follows:
A. LWE OBLIGATIONS:
LWE will provide Consulting and System Engineering services in accordance with the scope
of agreement, and scope of work.
B. CUSTOMER OBLIGATION:
Costa Mesa Sanitary District hereby agrees to pay upfront LWE $3,900 per month for
services to be performed starting on the date set forth above.
C. TERMINATION:
This agreement may be terminated without cause, without penalty, and without liability for
any damages as a result of such termination at any time by giving the other party at least
sixty(60)days prior written notice of such termination.
D. FORCE MAJEURE:
LWE shall NOT be liable for a delay in performing and NOT liable for any obligations under
this agreement if such delay is caused by strike, riot, war, government regulation, flood,
earthquake, or any other unforeseeable and unavoidable event beyond LWE's reasonable
control.
14
LAN WAN Enterprise, Inc.
[III:'
l ITILANWANE.com Solutions
(boo) 589-2ls1 1751111 Red Hill Ave.Suite 120
trine,CA 92614-56811, I S A
rvrrrr.Iamvrrne.fnz
E. LIMITATION OF DAMAGES:
LWE shall not be held liable for any loss, damage, expenses, including without
limitation, loss of data and equipment failure, which are the result of the actions of
Costa Mesa Sanitary District or LAN WAN Tech. Should there be any defect or
deficiency in any services performed by LWE, liability hereunder shall be limited to
the cost of the support time itself to correct the defect or deficiency. In any case,
LWE shall not be liable for any consequential or incidental damages related to the
service.
F. AGREEMENT NOT TO RECRUIT
I. By signing these terms and conditions, Costa Mesa Sanitary District agrees with
the following recruitment conditions:
2. Costa Mesa Sanitary District agrees not to solicit, recruit, employ, contract, or
make offers to employ, any technical or managerial personnel of LAN WAN
Enterprise for a period of 18 months from the completion of any project or
services performed by LAN WAN Enterprise, Inc.
3. Costa Mesa Sanitary District agrees that any solicitation, recruitment,
employment, or contracting of LAN WAN Enterprise, Inc' personnel, within one
year of the completion of any project or service, will be considered a Permanent
Placement Service, in which case, LAN WAN Enterprise, Inc will be invoiced a
Permanent Placement Fee equal to 30%of the employee's starting salary,
including bonus, and/or guaranteed commission.
G. MISCELLANEOUS:
1. NOTICE: Any notices, except invoicing, to be given under this agreement shall
be made to the addresses of the respective parties set forth below by personal
delivery, by nationally recognized overnight carrier, or by registered or certified
mail, postage paid, return receipt requested, and such notice shall be deemed
given upon receipt if delivered personally or by overnight carrier, or forty-eight
(48)hours after deposit in the United States mails as set forth herein.
2. GOVERNING LAW: AMENDMENT, ARBITRATION: This agreement shall be
interpreted and enforced under the laws of the State of California. This agreement
can be modified only in writing, with changes signed by the parties hereto. Any
controversy or claim arising out of or relating to this agreement will be settled by
binding arbitration as the parties may agree, and in the absence of such
15
LAN WAN Enterprise, Inc.
I
LANWANE.com
r. IT Solutions
18001 689 2451 17500 Red 11111 .Ace Suite 1211
!nine, CA 92614-5680, I.S:A
"'lout
agreement, in accordance with the Commercial Rules of the American Arbitration
Association, and judgment upon the award rendered by the Arbitrator(s) may be
entered in any court having jurisdiction thereof. Arbitration hearings will be held
in the County of Orange, California, and the prevailing party will be reimbursed
for any and all attorney's fees, costs and expenses in the arbitration.
LABOR COST ESTIMATE:
The following cost estimate is on an annual basis, taking into consideration a reasonably healthy
network, without major stability issues. Additional hours will be required for install new Software,
upgrades, redesign, rebuild computers and redeployment services, as these items fall under
engineering services rather than support services.
Resource Task Monthly Cost
Systems Technical support as outlined in the scope $3,900
Administrator of work and service level section 3.B.1
Additional network administration services will be provided at a rate of$ 120 per hour,
projects will be the same as well. There will he no traveling fees for any of the services
performed onsite.
Additional projects or work, not specifically included in the Scope of Work, may be
added to the project scope by the submission of a project change order. These projects
may be fulfilled, in a Time& Materials format, outside the scope and scale of this
project.
16