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Contract - GovDelivery - 2011-08-04
©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.co m | 866 -276 -5583 | info@govdelivery.com Digital Communication Management f or Cities Proposal Presented to Costa Mesa Sanitary District August 4, 2011 GovDelivery, Inc. Steve Haycock 408 St. Peter Street, Suite 60 0 St. Paul, MN 55102 208 -220 -2397 Fax: 651 -665 -0943 Email: steve.haycock @govdelivery.com 1 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Contents Executive Summary .................................................................................................................................. 2 GovDelivery Digital Communication Management ......................................................................... 3 GovDelivery Standard Features ............................................................................................................. 6 Setup Process ............................................................................................................................................ 9 Terms ......................................................................................................................................................... 11 Privacy & Ownership of Information ................................................................................................ 12 Roles & Responsibilities ........................................................................................................................ 13 Pricing & Terms ...................................................................................................................................... 14 Agreement & Acceptance .................................................................................................................... 16 2 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Executive Summary Situation The Costa Mesa Sanitary District (the “District ”) continues to look for ways t o improve ongoing communication and out reach to its residents . As part of this civic engagement initiative, the District will utilize automated email and text messaging technology to deliver important alerts, announcements, and updated informati on to residents . The Costa Mesa Sanitary District needs a n automated digital communication management system (DC M) that works seamlessly with the District ’s website and content publishing system and is easy for staff to implement and manage. GovDelivery Will Improve Communication and Lower Costs for the District GovDelivery will allow the Costa Mesa Sanitary District to provide its residents : • Real -time distribution of information update s and alerts on specific topics . • Ensured delivery of messages to residents’ inbox (not SPAM folder s ). • Personalized choice; residents receive the information they want, when they want it . GovDelivery provides the District a robust, yet easy -to -use D C M sol ution that: • Simplifies and Improves communication . • Automates the composing, sending and deliverability of email, text messaging and RSS notifications . • Decreases need for direct mail, phone calls and other administrative overhead. • Provides a potential retu rn on investment (ROI) in 9 -12 months by r educ ing paper document distribution costs and/or consolidating list serve software costs. Every visitor to the website can build a “My Costa Mesa Sanitary District ” profile of information or topics of interest the y wish to receive automatically by email , RSS or text messaging . The Costa Mesa Sanitary District ’s residents can stay informed of updates to news releases, meeting minutes and agendas , newsletters , manuals, employment opportunities, budget plans, annual reports, volunt eer opportunities, events, and any other announcements and information published to the District website. Why should the District use GovDelivery ? Email is the #1 use of the Internet and cities across the country understand the urgent nee d to make email alerts an important part of their communications strategy. Residents now have an expectation to choose the information from their local government that is important to them and do not want to receive “SPAM ”. GovDelivery is the only digital communications solution built specifically for government and its citizens . GovDelivery’s mission is to make it practical for the District to provide a reliable email and digital communication channel to its residents , while saving costs associated wit h traditional information distribution. GovDelivery manages all databases, mass emailing issues, security, and technology upgrades so the District can focus on promoting subscriptions and improving other components of its website. 3 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com GovDelivery Digital C ommunication Management GovDelivery Digital Communication Management (DC M) is an automated system that uses email , RSS and text alerts to notify citizens about specific topics of i nterest. It uses proprietary technology to monitor public sector organizatio ns’ website for content updates and automatically sends personalized email , RSS and text alerts to interested citizens who opt to receive the information . GovDelivery ’s Digital C ommunication Management system operates as Software as a Service (SaaS), a software application delivery model hosted and operated by GovDelivery for use by its clients over the Internet. GovDelivery takes care of the maintenance, support, training and upg rades and is responsible for all hardware, networking, storage, database, security, administration and other costs associated with the delivery of its Digital Communication Management solution. Assured Deliverability E mail deliverability becomes expone ntially more challenging as the ever -growing amount of unsolicited mail continues to flood inboxes. ISPs, such as AOL, Yahoo!, and Hotmail, and company email servers are combating the onslaught of unwanted mail by developing increasingly sophisticated meth ods of weeding out the "good" mail from the "bad." According to Jupiter Research, 25% of legitimate email never reaches their intended recipients, even though they've opt ed in to receive them . GovDelivery stays at the forefront of deliverability issues to ensure emails land in inboxes and not in junk folders. In fact, 98% of emails sent t hrough GovDelivery make it to recipients' inboxes . GovDelivery Deliverability Checklist GovDelivery takes the following steps to ensure the highest deliverability rates f or clients: • Maintain whitelist status with major ISPs. GovDelivery proactively engages with major ISPs to maintain whitelist status, allowing email to be delivered even if spam filters are in place. • Monitor "block" lists. GovDelivery actively monitors th ese lists of senders, from whom ISPs will not accept email, to ensure that it remains off them. • Maintain clean email lists. GovDelivery automatically validates email addresses with ISPs and proactively removes invalid email addresses from lists before sen ding. Corporate Information GovDelivery, Inc. is a Minnesota corporation founded in 1999 with a mission to provide governments with cost -effect ive tools to improve responsiveness to citizens. GovDelivery’s principal place of business : 408 St. Peter Street, Suite 60 0 St. Paul, MN 55102 Contact us: U.S. 866 -276 -5583 U.K. 0800 032 5769 Fax : 651 -665 -0943 www.govdelivery.com 4 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com • Confirm permission. "Block" listers are imposing increasingly stricter permission standards for bulk email senders, including requiring senders to confirm permission to send to recipients. Permission to send to recipients is given when subscribe rs sign up to receive email updates. GovDelivery automatically sends confirmation emails to subscribers whenever a new profile is created or changes are made to an existing profile. • CertifiedEmail. According to Email Sender and Provider Coalition (ESPC), 53% of those surveyed said they would be more likely to open an email if it had a symbol identifying it as having been certified by a trusted third party. CertifiedEmail is a class of legitimate, trusted email that is specifically marked as such. A blue r ibbon envelope icon lets citizens know a message is real, from an actual government agency and is safe to open and act on. This unique solution directly addresses the rising problem of phishing and e -scams, marking messages as authentic and safe. • Adhere t o federally mandated CAN -SPAM email compliance standards. Remaining on top of ever -changing anti -spam regulations is no easy task. GovDelivery dedicates significant resources to stay up -to -date on current email laws to ensure its clients are compliant. • Ma intain ISP Test Inboxes. GovDelivery maintains email test accounts with all major ISPs to ensure that email sent on behalf of clients is landing in inboxes and not in junk or bulk email folders. Note: GovDelivery provides on -demand reports for clients t o monitor deliverability rates. G ovDelive ry, Inc Historical H ighlights June 1999 Company founded in Saint Paul, the capital city of Minnesota February 2001 City of St. Paul launches GovDelivery EDSM March 2002 GovDelivery use expands from local government to first state agency (CA Dept. of Insurance) February 2003 GovDelivery launches first transit authority client - TriMet November 2003 U.S. State Dept. is the first federa l agency to launch GovDelivery (currently have 100,000+ subscribers ) June 2008 GovDelivery reaches a milestone of more than 250 clients across the United States, Canada and the United Kingdom. March 200 9 GovDelivery solidifies presence in 30 of the 50 United States. 5 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Communication Channels Alerts sent through GovDelivery can be delivered to stakeholders by email, text messaging via SMS, and/or RSS. Email Messages GovDelivery sends both text -based and HTML formatted e mails to intended recipients depending on which email software the recipient is set up to receive. Text Messaging Wireless alerts are an optional feature that can be turned on at the discretion of the client for any topic av ailable to residents for subscription through GovDelivery. RSS Feeds RSS allows stakeholders to view updates in their RSS readers. A small, but growing percentage of the population is embracing this emerging technology. GovDelivery has two methods to offer RSS updates to citizens: Public Feeds and Personal RSS Feeds. Public RSS Feeds GovDelivery makes it easy to publish any topic (for example: news releases) as an RSS feed on a client ’s website. This is the most common use of RSS today that is implem ented on many websites. Personal RSS Feeds Citizens can also opt to receive all of their updates in a single RSS feed during the sign up process within GovDelivery. For example, if a citizen signs up to receive updates on six topics and wants to receive them via RSS, all of those topics can be combined into one RSS feed that they access in the RSS reader of their choice. They can choose to receive updates via e -mail and RSS or RSS only. 6 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com GovDelivery Standard Features Automated Email Delivery GovDelivery operat es on proprietary technology that automates workflow by linking website updates to email alert subscription options. The system monitors an organization’s website for content updates; web site conte nt updates trigger the automation of sending personalized email alerts to interested citizens. The unique approach allows the subscription system to integrate with the District ’s current website and web publishing process without custom integration or inte rfering with network security . Manual Email Sending Although g overnment clients primarily use GovDelivery for automated email sending, GovDelivery DCM can also be used to manually send targeted email or text messages even when website updates don’t occur . Emails and text messages can be manually created and sent at any time, for one -time issues such as emergencies, event announcements , etc. Content can be delivered directly to the public through email or text message or citizens can be offered a link bac k to a webpage . Associated Information Capture – Subscriber Segmenting In addition to capturing a resident ’s email address during initial si gn up , the District can capture other associated information that it chooses to ask stakeholders at this time . T his feature allows the District to segment (target a specific audience) with critical or relevant messages. This feature allow s the District to target email communication base d on details defined during setup such as: • Z ip code • Neighborhood , District, et c. • Interests (e.g. Sending Park & Recreation updates to a specific subscriber group within a geographic area) • Demographics E -Newsletter Editor The GovDelivery DCM system includes a library of e -newsletter templates for non -technical staff to choose from and customize HTML newsletters. Staff can upload logo s, pictures and other images to the newsletter templates for easy access and reuse in e -newsletter formats . E -Newsletter Editor includes: • Over 15 e -newsletter templates, with more templates available in future releases • Ability to customize newsletters by uploading images and logos to your own library of images • Custom template sav e feature for future use of a newly created e -newsletter . • Ability to customize Table of Contents • Ability to preview and appro ve newsletter before sending • Reporting on newsletter open rate s 7 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Web Services GovDelivery provides an expanding set of Web s ervices that allow our clients to further integrate DCM with other back -end applications. Based on SOAP, functions in the API a llow programs written in different languages to interact with GovDelivery. Web Services includes: • Send Bulletin – Client generates a file containing all the information needed to send a bulletin and passes it to GovDelivery to send through mail -sending platform. • Get Bulletin – By providing a bulletin ID, GovDelivery can return a copy of the bulletin, which can be modified and reset. • Synchronize Subscription Tree Topics – Create, modify, delete and move categories, sub -categories and items, enabling cu stom presentation of subscription items. • Get Subscription Tree – Retrieves a copy of current subscription tree topics . GovDelivery’s Web Services Approach GovDelivery DCM implements standard Web services advertised by WSDL (web services definition languag e). The technical implementation uses standard SOAP calls using HTTP and HTTPS. The Web services are implemented using a library called XFire. GovDelivery recommends using XFire to any client implementing the web service using Java. However, any Web se rvices framework that is capable of reading WSDL and generating a web services call to GovDelivery will be able to use the services. Therefore the system can be implemented in Java, C, C++, .Net, or any other language with a WSDL generator. For clients that cannot create calls to WSDL directly, GovDelivery offers a command -line driven client that can accept a properly formatted XML file as input and make the web services call. In this case, the c lient would need to generate an XML file, execute the GovD elivery program, and read the program’s output. Note: GovDelivery continues to work on additional API’s. If you have additional questions about specific required integrations, contact your service representative for further information and pricing. 8 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Co llaboration Network The Collaboration Network feature is included with the GovDelivery platform license and allows collaboration of email and text messaging topics to be shared on other GovDelivery client sign up pages to help cross -promote content to res idents . As with all of GovDelivery’s f eatures, voluntary participation can be adjusted at anytime by either partner or partners . Collaboration Network includes : • Access to other in -network GovDelivery client subscription topics/content once permission is v erified • One -on -one Client Services support to assist in building your collaboration network partners Collaboration Network Examples S imilar government function Example : County healt h department collaborating with the state health depa rtment , CDC , and U.S. Department of Health and Human Services Regional collaboration Examples: Transit authority connects to its surrounding c ounties, c ities, and other t ransit agencies in a geographic area Cross -government portals Example: state agency topics populated to a centralized state portal Reporting Module Real -time email tracking and reporting allows system administrators to view high -level reports on how many emails were delivered, and wh ich addresses bounced and why. System administrators also have the a bility to view metrics on individual email results, for example, who opened the delivered email and which links generated the most interest. With GovDelivery’s email delivery and response tracking system adm inistrators will be able to identify : • How many email bulletins were sent and delivered • What percentage of subscribers opened received email • Who opened and clicked -through the email • Which links generated the most click -throughs • Which subscribers, and how ma ny, opted -out of future email bulletins 81 million American adults use email. -Pew Internet & American Life Study “We are very enthus iastic about this new service that will empower citizens to receive information as soon as it is available on topics of interest to them without waiting or searching. It puts customers in control of when, what and how they receive information.” -Donna Mas on, Director of Media Services, City of Vancouver, WA “GovDelivery has excellent email management. In fact, it lets you import existing email lists. It takes a lot of the maintenance issues out of their realm and leaves it up to GovDelivery, which also clears bounced email addresses. GovDelivery also has excellent status reporting for the amount of traffic that you are doing through their system. And it's all -in -all a very useful system. “ -Camille McFadin , IT Department, City of Riverside, CA 9 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Setup & Ongoing Support Setup Process At completion of procurement the Costa Mesa Sanitary District will be assigned a dedicated Implementation Manager. Your Implementation Manager will work closely with you throughout the setup process. Typical account setup includes the following : Implementation Milestone Responsible Party Conduct a Kick -off Conference meeting The Implementation Manager leads a meeting to give a system ov erview, identify implementation team members, & review implementation steps. Client Project Lead GovDelivery Implementation Manager Other Project Stakeholders (IT and Communications) Outbound Email Settings Form The Implementation Manager provides a form to assist clients in determining standard outbound message settings for their organization. The Client Project Lead coordinates agreement on outbound email settings and returns the form. GovDelivery Implementation Manager Client Project Lead (Ty pically Communications) Subscription Topics List The Implementation Manager provides a comprehensive list of recommended subscription topics created from a review of the client site along with client web analytics data (if provided). The Client Project Lead confirms which items on the comprehensive list will be offered for subscription at launch, along with identifying other administrators for each item. GovDelivery Implementation Manager Client Project Lead (Typically Communications) System Data Load Once the Topics List is complete, GovDelivery personnel create the client account and load item data. GovDelivery Implementation Manager Web and Email Templates Review & Approval The Implementation Manager provides the Project Lead with instru ction for r eviewing all public -facing sign up screens and emails. The Project Lead coordinates approvals and/or changes to web and email templates and sends changes (if necessary) to the Implementation Manager. GovDelivery Implementation Manager Client P roject Lead (Typically Communications ) Training Client Administrator training sessions are conducted in -person or via webinar with all client personnel who will have high level access to the GovDelivery administration tools. GovDelivery Impleme ntation Manager Client Administrators (Typically Project Lead/Web Manager) 10 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Distribute Integration Plan & Mock -up Pages The Implementation Manager provides the Project Lead with necessary recommendations and code to launch the GovDelivery system on the client website. GovDelivery Implementation Manager Transfer existing email lists into GovDelivery Lists are uploaded into GovDelivery from client -provided CSV files. Client & GovDelivery Implementation Manager Launch Service Im plementation is complete when the Client Project Lead coordinates updates to the Client website (or web pages) with subscribe (html) links . Client Project Lead (Typically Web Manager; Department Web Administrators) Publicize Service Internally & to Public Send out internal/external communication to announce launch of new service. Inclu des press release writing and distribution assistance; access to marketing kit/templates. GovDelivery Marketing Client Project Lead (Typically Communications/ Marketing) Unlimited Ongoing Training & Support The Costa Mesa Sanitary District will receive unlimited ongoing training and support through out the life cycle of the District ’s use of GovDelivery . GovDelivery will assign a Client Services team to t he Costa Mesa Sanitary District that is comprised of 2 specialty groups: 1) Implementation Manager: an expert trainer whose main responsibilities are to prepare the client to go live with the G ovDelivery solution and guide the client through its best practices process. 2) Technical Support Representatives: a team of technical staff who are assigned to work with the Implementation Manager and the District to assist in setting up, launching, and mai ntaining the GovDelivery solution. Implementation Managers and Technical Support Representatives are all available by phone and email to provide technical and strategic incident management support during regular business hours: 8 :00 AM EST – 6 :00 PM C ST. In addition, 24 -hour emergency phone and email support is available during off -business hours. All support requests are covered under the flat monthly fee. Personalized attention, quick incident response, and ownership of responsibilities drive our Client Services team philosophy , which helps ensure a successful client experience. 11 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Terms The term for the Ongoing Monthly Services is 12 -months, cancelable with 3 0 days of written notice at any time. The term automaticall y renews for consecutive 12 -month periods if no written notice is given. Procurement Options & Information There are a number of different methods through which GovDelivery can be procured : • Sole Source – documentation available upon request • Professional Services • State Procurement Schedules (e.g., CMAS) • GSA Schedule • RFP or Bid – requirement document s or sample RFP s available upon request F ederal ID Tax # 41 -1941088. W -9 available upon request Contact your GovDelivery consultant for more detail on procur ement options . Billing The setup fee is due when the contract with GovDelivery is signed, net 30 days. Annual fees will begin upon lau nch of GovDelivery on the Costa Mesa Sanitary District website. Annual fees will be billed in subsequent years on the launch anniversary date so long as the District offers links to GovDelivery functionality from its website. Cancellation Terms In the event of cancellation, the Costa Mesa Sanitary District will have full access to the system for 30 additional days beyo nd the effective cancellation date to download all email addresses and associated content and information related to the District . The Costa Mesa Sanitary District may also request their associated information from their assigned implementation manager. 12 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Data Privacy & Ownership of Information All content and associated information provided by the Costa Mesa Sanitary District and user information (e.g., stakeholder email addresses) collected in G ovDelivery will remain the property of the District . GovDelivery offers a data privacy template; however, we encourage the District to use their own data privacy policy. User Information The user information will remain the sole property of the Costa Mes a Sanitary District . GovDelivery shall have a license to use the user information in order to provide services for the District . GovDelivery never shares information gathered through our government clients with third parties for promotional or any other purpose. Ownership of Content & GovDelivery System The Costa Mesa Sanitary District maintains sole ownership of all output from the setup services provided u nder this s ervice proposal including the database of information associ ated with email subscripti ons. The collected data will be available to the District as a comma -separated -value (CSV) list in a password protected zip file. GovDelivery shall maintain sole ownership of the GovDelivery system and all modifications made to the system w hether these mo difications are made specifically to accommodate the District ’s content within GovDelivery or for another purpose. Application Security & Connection GovDelivery, Inc. maintains high security and a robust hosting environment for the GovDelivery system . O ur servers are protected by advanced security firewalls and physical protection. GovDelivery consistently delivers better than 99.8% system availability. There are 4 redundant connections to the Internet backbone providing exceptional uptime reliabilit y for our customers. In addition, our Operations team is constantly analyzing and reacting to increased usage and load patterns so that we can continue to provide a scalable and responsive platform. Clients http://www.riversideca.gov/ http://www.dc.gov/ http://www.a2gov.org/ http://www.charmeck.org/ (Client list continued on next page) 13 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Roles & Re sponsibilities GovDelivery and the District each have specific responsibilities to ensure successful setup and maintenance of GovDelivery . Costa Mesa Sanitary District Responsibilities The District will provide: 1. One designated project leader who can coo rdinate the project with GovDelivery. 2. The District ’s best efforts to promote the availability of email subscriptions on its website to its citizens through promotions in its offices and through other mediums. 3. A c ontact for press release, reference and te stimonials. Typically the person responsible for District c ommunications; must be able to approve press release and provide quote or testimonial. GovDelivery Responsibilities GovDelivery will provide all of the services outlined in this proposal. There will be one point of contact assigned by GovDelivery for the District staff and that person will be responsible for managing the GovDelivery system to ensure successful implementation and ongoing use of the system . GovDelivery will also provide regular up grades in technology to the system to stay consistent with the latest browser and mass emailing requirements. As part of its account management services, GovDelivery provides a marketing kit to help the District promote the digital Communication service s in the local media. GovDelivery can provide the Costa Mesa Sanitary District with marketing assistance and support, by way of press release and direct mail templates. For more information, contact the marketing department (Tom Bullington , Marketing Commu nication Manager , 651 -726 -7315 ). Clients http://www.ci.bellevue.wa.us/ http://www.ci.minneapolis.mn.us http://www.cnv.org/ http://www.gptx.org/ For a complete list of GovDelivery’s clients, visit http://www.govdelivery.com/ clients.php 14 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Pricing & Terms GovDelivery proposes to perform the following services described in this statement for the fees listed below. This quote is based on information provided by the Costa M esa Sanitary District and is subject to change if there is a substantive change in requirements. Costa Mesa Sanitary District ’s Description of Services * System Setup Services Initial Technology License Site Analysis and Recommendations of Where to Add GovDelivery Functionality Subscription Functionality Based on Web Publishing Process Technical Assistance with Placemen t of HTML Links to Subscription Functionality Setup of an Unlimited Number of Administrators Setup Co ordination from Client Services Unlimited Online Administration Tools and Training for Staff Setup Fee 5 00 Total Setup Fee $ 500 Ongoing Services Automated Distribution of Emails Unlimited Subscribers to Syste m Unlimited Subscription Categories and Topics Unlimited Distribution of Emails , RSS Alerts and Text Messaging (using email as a bridge to SMS) Unlimited Ongoing Administration Tools Training Phone and Email Support during regul ar business hours Regular Technology Upgrades Subscriber Profile Management Management of Mass Emailing Issues, Including Bounced Emails Unlimited Website Monitoring for Changes Secure and Reliable Application Hosting On going Monthly Fee (Year 1) 3 50 Total Monthly Fee (Year 1 ) $ 3 50 Total Annual Fee (Year 1) $ 4 ,200 15 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Important Notes THE PRICING AND TERMS OF TH IS PROPOSAL ARE VALID THROUGH August 31, 2011 . Year 1: Setup fee of $500. Monthly fee of $350. Year 2: (On the annual renewal date) Sub 1000 subscribers: no change to fee 1000 subscribers: $500/mo 2500 subscribers: $750/mo 5000 subscribers: $1000/mo 7500+ subscribers: $1250/mo (capped – never to exceed) Year 3 -5: (On the annual renewal dates) Pricing adjusted based on the scale above with a final fee to be established on Year 5 (2016) where the fee will not be changed. * License allows for information and content own ed and authorized by the Costa Mesa Sanitary District . 16 ©2009 GovDelivery, Inc. All rights reserved | www.govdelivery.com | 866 -276 -5583 | info@govdelivery.com Agreement & Acceptance This Service Proposal has been read, is understood and is hereby agreed to and accepted by the undersigned. Upon execution of this Ser vice Proposal, GovDelivery will commence work . Client: ______ (legal entity name) By: (signature) Name: (please print) Title: (please print) Date: Billing information if different than above Contact Name: ___________________________________ Contact Phone Number ____________________________ Billing Address ___________________________________ ___________________________________ Billing Code _____________________________________(If applicable) GovDelive ry, Inc. By: Title: Date: